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HTP's avatar
HTP
Explorer | Level 3
5 years ago

Do not receive verification code via SMS

Hi, 

 

I have another account which was logged in on my iPhone. Recently I changed my phone but still kept the phone number. However, when I tried to login dropbox account, I did not receive verification code via SMS. Anyone knows how to resolve this matter please? Is it possible to send verification code to my registered email instead of phone number?

 

Thanks to all! 

account access
Account Settings
security

11 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey HTP, let's look into this together!

    As a first step, I suggest you take a look into this helpful Help Center article. 

    If you have access to your Dropbox account through a connected device, you can also temporarily disable 2FA.

    Once you're logged into the app, you can then enable it from scratch. 

    Give this a go, and let me know how it goes. 
  • HTP's avatar
    HTP
    Explorer | Level 3
    5 years ago

    Hi Lori, 

     

    Thanks for your recommendation. Actually I have 2 dropbox accounts: 1 normally used on my phone and another one (the one I am using to post here) is used on my laptop. So, I do not have connected device so that cannot disable 2FA.

     

    Kindly advise how to do.

     

    Brgds, 

     

    Hai

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Thanks for replying back to me, Hai! 

    Did you follow the steps shown in the Help Center article I provided in my previous post? 

    If so, did you have trouble with any of the steps HTP?

  • HTP's avatar
    HTP
    Explorer | Level 3
    5 years ago

    Hi Lori, 

     

    As mentioned in my previous post, I don't have connected device for that account, only logged in on my phone. Now I don't receive verification code to re-active my account and therefore, cannot disable 2FA

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Would it be okay for me to send an email your way, so we can have a closer look into this HTP? 

    Keep in mind that I'll be sending it to the email address linked to your Community profile. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thank you HTP! 

    You have a new email from me. 

    Reply back whenever you have the time, and we'll take it from there. 

    Cheers.
  • HTP's avatar
    HTP
    Explorer | Level 3
    4 years ago

    Hi Lori,

    Just found out that our mobile phone service provider does not allow to receive OTP sms from overseas anymore. So, is it possible for you to send the verification code to my registered email instead of sms?

    Thanks,

    Hai

     

     

  • HTP's avatar
    HTP
    Explorer | Level 3
    4 years ago
    Hi, Anyone can help me on this? Thanks in advance!
  • DUNK1's avatar
    DUNK1
    New member | Level 2
    3 years ago

    I don't get an SMS with a login code! My number does not receive SMS for two-factor authentication. I haven't received an SMS with a code for the third day. I tried restarting the phone, changing the sim card from the mobile phone slot, nothing helps me. Please help me, I do not know what to do already... I can't just log into my account because of this. Login to my account via google. I don't even remember the backup security codes. I can't do anything right now. I ask you to help me very much. I don't have any strength anymore. I have access to my phone number, email, but I can't get an SMS with a security code, it just doesn't come to my number! I also don't have any devices on which I logged in to my dropbox account. I only log in from my iPhone 12 phone

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