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NI44's avatar
NI44
Helpful | Level 5
3 years ago

Dropbox defaults to Backups

Hi, Today my Dropbox suddenly started redirecting into "Backups" and I am unable to upload files to my account. It seems to want to automatically backup or sync all my files which I do not want. I s...
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Dropbox Backup
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey NI44, thanks for bringing this to our attention.

 

Can you please clarify what you mean by "Dropbox suddenly started redirecting into "Backups" and I am unable to upload files to my account"?

 

How are you being redirected and at which point of which process?

 

Are you having trouble opening your Dropbox folder to add files to your account?

 

Any additional info would be really helpful.

 

Thanks in advance!

NI44's avatar
NI44
Helpful | Level 5
3 years ago

Hi Hannah,

I can get into my main Dropbox home page (https://www.dropbox.com/home) but as soon as I try to access a location/folder, I am redirected to https://www.dropbox.com/backup/all

 

This only started happening today and my Manage Backup screen does not give me the option to Adjust Settings -> Disable Backup.

 

Thank you in advance for any assistance.

  • cinergia's avatar
    cinergia
    New member | Level 2
    3 years ago

    I have the same issue.

    When I try to acces my folder, it changes from dropbox to dropbox backup

    • NI44's avatar
      NI44
      Helpful | Level 5
      3 years ago

      I was just on the chat to Dropbox support and they advised how to sort this out.

      I had to copy my main folder (in my case called Mac) from the Dropbox home page and paste it in the same location - ie. make a copy in the same location.

      After this I was able to delete the original main folder (Mac) by going into the redirected backups/all page and delete it from there.

      I now have a new main folder called Mac (1) which I can access normally.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Awesome news NI44 & thanks for updating us here. 

         

        If you need anything else, we'll be one post away. Just give us a shout! 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for joining this discussion, cinergia and thanks for clarifying, NI44.

     

    If you access our website through a different browser or a private browsing window, are you getting the same behavior?

    • cinergia's avatar
      cinergia
      New member | Level 2
      3 years ago

      Hi

       

      Yes, I just tried it with 3 different modes.

      1) Mozilla Firefox

      2) Mozilla Firefox private mode

      3) Google Chrome

       

      I ended the same way with the 3 options commentad above. When I try to acces my folder, dropbox changes to dropbox backup and i can't do anything in the folders.

       

      Thanks

      • NI44's avatar
        NI44
        Helpful | Level 5
        3 years ago

        Doesn't seem to be computer related either. I've tried with 2 computers and the same thing happens. Even if I type in the URL 'home' instead of 'backups' it just redirects to backups and I can't access any of my folders.

         

        The changed happened overnight, last night I uploaded files and folders to my Dropbox and in the morning I couldn't do this anymore.

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