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NI44's avatar
NI44
Helpful | Level 5
3 years ago

Dropbox defaults to Backups

Hi, Today my Dropbox suddenly started redirecting into "Backups" and I am unable to upload files to my account. It seems to want to automatically backup or sync all my files which I do not want. I s...
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Dropbox Backup
NI44's avatar
NI44
Helpful | Level 5
3 years ago

Hi Hannah,

I can get into my main Dropbox home page (https://www.dropbox.com/home) but as soon as I try to access a location/folder, I am redirected to https://www.dropbox.com/backup/all

 

This only started happening today and my Manage Backup screen does not give me the option to Adjust Settings -> Disable Backup.

 

Thank you in advance for any assistance.

cinergia's avatar
cinergia
New member | Level 2
3 years ago

I have the same issue.

When I try to acces my folder, it changes from dropbox to dropbox backup

  • NI44's avatar
    NI44
    Helpful | Level 5
    3 years ago

    I was just on the chat to Dropbox support and they advised how to sort this out.

    I had to copy my main folder (in my case called Mac) from the Dropbox home page and paste it in the same location - ie. make a copy in the same location.

    After this I was able to delete the original main folder (Mac) by going into the redirected backups/all page and delete it from there.

    I now have a new main folder called Mac (1) which I can access normally.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Awesome news NI44 & thanks for updating us here. 

       

      If you need anything else, we'll be one post away. Just give us a shout! 

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