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Forum Discussion

NI44's avatar
NI44
Helpful | Level 5
3 years ago

Dropbox defaults to Backups

Hi, Today my Dropbox suddenly started redirecting into "Backups" and I am unable to upload files to my account. It seems to want to automatically backup or sync all my files which I do not want. I s...
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Dropbox Backup
NI44's avatar
NI44
Helpful | Level 5
3 years ago

Hi Hannah,

I can get into my main Dropbox home page (https://www.dropbox.com/home) but as soon as I try to access a location/folder, I am redirected to https://www.dropbox.com/backup/all

 

This only started happening today and my Manage Backup screen does not give me the option to Adjust Settings -> Disable Backup.

 

Thank you in advance for any assistance.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for joining this discussion, cinergia and thanks for clarifying, NI44.

 

If you access our website through a different browser or a private browsing window, are you getting the same behavior?

  • cinergia's avatar
    cinergia
    New member | Level 2
    3 years ago

    Hi

     

    Yes, I just tried it with 3 different modes.

    1) Mozilla Firefox

    2) Mozilla Firefox private mode

    3) Google Chrome

     

    I ended the same way with the 3 options commentad above. When I try to acces my folder, dropbox changes to dropbox backup and i can't do anything in the folders.

     

    Thanks

    • NI44's avatar
      NI44
      Helpful | Level 5
      3 years ago

      Doesn't seem to be computer related either. I've tried with 2 computers and the same thing happens. Even if I type in the URL 'home' instead of 'backups' it just redirects to backups and I can't access any of my folders.

       

      The changed happened overnight, last night I uploaded files and folders to my Dropbox and in the morning I couldn't do this anymore.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi NI44 & cinergia, when you're getting redirected to the Backup page, do you see any active backups at all? 

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