Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Bruce Peck's avatar
Bruce Peck
Explorer | Level 3
3 years ago
Solved

How to stop Dropbox Backup?

How do I stop DropBox from backing up my attached external backup hard drive.  I don't want to have DropBox back up this device.
desktop
Dropbox Backup
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Bruce Peck,

     

    I had our Backup team take a look into this issue, and our internal tools show that your backup is disconnected. Is this accurate? We want to make sure that your issue is resolved! If you are still having this issue, you can reply to this message and we can take it from there.

     

    Regards,

    Ben

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Bruce Peck, let's jump right into this! 

 

What does your Backup page report? Is the Backup processing there, or can you disable it? 

 

Keep me posted! 

Bruce Peck's avatar
Bruce Peck
Explorer | Level 3
3 years ago

One more thing: it says paused on the Backup Page

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Bruce Peck, could you send me a couple of screenshots of your Backup page online, along with your Backups tab on the app? 

     

    Also, is it possible that the app's syncing status is paused, and that's why it's not progressing? 

    • Bruce Peck's avatar
      Bruce Peck
      Explorer | Level 3
      3 years ago

       

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Bruce Peck, thanks for the screenshots here. 

         

        Can you try to quit the Dropbox app and then relaunch it, to see if that helps at all?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions