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Forum Discussion
Bruce Peck
3 years agoExplorer | Level 3
How to stop Dropbox Backup?
How do I stop DropBox from backing up my attached external backup hard drive. I don't want to have DropBox back up this device.
- 3 years ago
Hi Bruce Peck,
I had our Backup team take a look into this issue, and our internal tools show that your backup is disconnected. Is this accurate? We want to make sure that your issue is resolved! If you are still having this issue, you can reply to this message and we can take it from there.
Regards,
Ben
Bruce Peck
3 years agoExplorer | Level 3
I tried that and there was no change. Thank you for the suggestion!
Bruce
BenDBX
Community Manager
3 years agoHi Bruce Peck,
I had our Backup team take a look into this issue, and our internal tools show that your backup is disconnected. Is this accurate? We want to make sure that your issue is resolved! If you are still having this issue, you can reply to this message and we can take it from there.
Regards,
Ben
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