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Forum Discussion

D P's avatar
D P
Collaborator | Level 8
6 months ago
Solved

I received a Dropbox survey invitation on the desktop app, that looks suspicious. Is this real?

"Got a few minutes? Get $5. Help us make Dropbox better". The window name is "Sprig electron view" (so it's not even using the standard Windows notification service). Anyway, the only notifica...
desktop
Notifications
security
windows
  • Neal's avatar
    Neal
    5 months ago

    Hi D P​,

    I believe that these can not be disabled unfortunately.

D P's avatar
D P
Collaborator | Level 8
6 months ago

I believe I've seen a similar popup a few months ago but closed it mindlessly. Seeing it again today made me decide to make the post.

Of course clicking x closes the window. Why would I restart if I'm in the middle of my work? 🙄

The questions are:

  • Why did it appear in the first place if it's not one of the enabled notifications (listed above)? (And, of course, all of the website settings under "News - Email me about: New features and updates, Tips for using Dropbox, Tips for using Dropbox Paper, Dropbox feedback surveys" are all off already)
  • Why is it not using the correct notification channel? (this means that do-not-disturb mode would not prevent it from appearing during, say, a presentation).
Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
6 months ago

Hi D P​,

Thanks for reaching out about this. I've confirmed with our team internally that this is a legitimate survey from Dropbox and that Sprig is our product which does in product pop-ups like this. It should only pop up within Dropbox products and should not interfere with other applications.

  • D P's avatar
    D P
    Collaborator | Level 8
    5 months ago

    Interesting. So which channel of notifications should be turned off to ensure this doesn't happen?

    (I would have thought it's something like "New features and updates", which I've already opted out of). Or are surveys an essential type of notification that can't be turned off 🤔

    • Neal's avatar
      Neal
      Icon for Community Manager rankCommunity Manager
      5 months ago

      Hi D P​,

      I believe that these can not be disabled unfortunately.

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