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nottinghamp's avatar
nottinghamp
Explorer | Level 3
2 years ago

I'm getting emails saying "Your Team files haven’t synced since..." after I downgraded

I downgraded my Teams account trial to Basic bit I keep getting emails that "Your Team files haven’t synced since Apr 08 2024". I cannot access the management link in that email. I would like to stop getting that message but cannot get to any of the links contained in it.

 

Paul

emails

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi nottinghamp, thanks for messaging the Community!

     

    Just to check, are you certain that this is the exact same email as the one for your personal account, and not under another email address?

     

    Could you attach a screenshot showing the current plan on your account, along with a screenshot of one of those emails (while hiding any personal names)?

     

    This will help me to assist further!

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