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My laptop doesn't show up in my connected devices list, even though it's syncing files
Having trouble with dropbox not seeing a device. As in, if you go to settings and then click Security - you scroll down and it shows your device list and the devices that have been removed from list....
Hi Nancy - yes, I had to relaunch the dropbox to get it back to the system tray - and yes it's there now.
I might have fixed it using the link with the overlay info - but I don't want to speak too soon. I'm letting things sync (I think!) so I'll come back after double checking some things.
Thanks Nancy!
Hi Hannah - thanks so much for replying!
-- Yes same account on browser vs app
-- When I look at preferences, I see "This PC" and then to the far right I see "manage backups". If I click on that, I eventually get to a "get started" button -- clicking that brings me to a window where I can "choose files" and I can select "more". When I go to select the files, it lists the name of my old desktop. I don't have an option to select files from the new laptop I'm on.
-- I don't see "enable backup" anywhere.
-- And just checked again on browser -- if I click Security and scroll down, it sees only my phone and my old PC
-- Also tried a suggestion from my phone's dropbox app - it said go to dropbox.com/connect. I tried that using the laptop that I want to connect to but it was still not listed in devices after I tried that
Thanks!
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the update, annml, can you test something for me?
Add a test file to your Dropbox folder, allow it to sync and then go to your account online and check the version history.
It should show you the name of the device the file was added from, so let me know what you see there.
It was the same result as my prior test -- it uploads from new laptop and I can immediately see it online and on my phone, so I know it's working. The version history said "desktop" and when I hovered over that it said "annml" which is the name of my laptop. It's so strange. Another oddity is that I don't see any dropbox icons next to my dropbox files on laptop. Yet, it appears to be working.
Sorry to have so many issues but here's another thing. When I click backup button, it goes to the folder selection window -- but when I expand those options there is no option for me to choose to backup Dropbox, it's not one of the selections. I'm so confused.
Also not even sure the dropbox for desktop ever really installed. I've installed it several times but nothing looks like the screenshot tutorials. The 2 things I have available are the dropbox file explorer and the icon found in the tray. Is that normal?
Today I uninstalled and re-installed dropbox and I think my desktop app seems better, but when I hit backup I still can't choose my dropbox folder to backup.
