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annml's avatar
annml
Helpful | Level 6
2 years ago
Solved

My laptop doesn't show up in my connected devices list, even though it's syncing files

Having trouble with dropbox not seeing a device. As in, if you go to settings and then click Security - you scroll down and it shows your device list and the devices that have been removed from list....
Account Settings
desktop
Dropbox Backup
  • annml's avatar
    annml
    2 years ago

    Hi Nancy - yes, I had to relaunch the dropbox to get it back to the system tray - and yes it's there now.

     

    I might have fixed it using the link with the overlay info - but I don't want to speak too soon. I'm letting things sync (I think!) so I'll come back after double checking some things.

     

    Thanks Nancy!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me as well, annml. When saying you had to restart manually, did you go to your Start menu and relaunched the Dropbox app from your Programs? If yes, do you see the Dropbox icon again in your system tray now? 

 

Other than that, did you have any recent OS updates, right before the syncing icons disappeared from the Dropbox folder? 

 

If not, I'd like you to give these steps a go and let me know if they help.

annml's avatar
annml
Helpful | Level 6
2 years ago

Hi Nancy - yes, I had to relaunch the dropbox to get it back to the system tray - and yes it's there now.

 

I might have fixed it using the link with the overlay info - but I don't want to speak too soon. I'm letting things sync (I think!) so I'll come back after double checking some things.

 

Thanks Nancy!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear that! Fingers crossed the issue’s resolved now.

  • annml's avatar
    annml
    Helpful | Level 6
    2 years ago
    I think we figured it out!!

    Thank you so much Hannah, Megan, and Nancy! Honestly I’m a little shocked by all the help that I received — it’s so rare these days. I have a free account and don’t need extra storage right now but I’m upgrading to a paid account anyway because DropBox deserves my business!
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks so much for your kind words, annml! We’re glad we were able to help and that everything seems to be working now. 

     

    You can always give us a nudge, if you need something else.

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