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AW-Sheldon's avatar
AW-Sheldon
New member | Level 2
1 year ago
Solved

Not receiving verification emails.

I'm requesting a verification email be sent to validate my email account, but nothing arrives. I've added no-reply@dropbox.com to my safe senders list. Nothing is arriving in my junk folder. I'm ...
Account Settings
  • Megan's avatar
    Megan
    1 year ago

    Hey AW-Sheldon, I hope you're doing well!

     

    Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance?

     

    Keep me posted! 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey AW-Sheldon, I hope you're doing well!

 

Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance?

 

Keep me posted! 

  • AW-Sheldon's avatar
    AW-Sheldon
    New member | Level 2
    1 year ago

    Many thanks for your assistance.

    I had tried and failed multiple times from Google Chrome browser ... when I tried from Microsoft Edge on your suggestion I received verification email immediately and now into DropBox.

    Really appreciate your help - its been a frustrating few days!

    AW 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey AW-Sheldon!

       

      Happy to see that your issue is now resolved! 

       

      If you need anything else, give me a shout! šŸ˜€

    • Theresa's avatar
      Theresa
      Icon for Community Manager rankCommunity Manager
      1 year ago

      Hey AW-Sheldon , I am glad you finally got your email address confirmed thanks to Megan 's amazing help.

       

      I'd love to hear your starting experiences with Dropbox, how are you enjoying it so far? Do you have any questions about any of the features?

       

      If you're brand new to Dropbox, you might like to join our Dropbox for Beginners Group. We have many 'how-to guides' to get you started with various features of Dropbox that you might not know about yet šŸ¤“.

      Looking forward to seeing you around the Community!

       

      T šŸ˜ŗ

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