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AW-Sheldon's avatar
AW-Sheldon
New member | Level 2
2 years ago
Solved

Not receiving verification emails.

I'm requesting a verification email be sent to validate my email account, but nothing arrives. I've added no-reply@dropbox.com to my safe senders list. Nothing is arriving in my junk folder. I'm ...
Account Settings
Dropbox Basic
  • Megan's avatar
    Megan
    2 years ago

    Hey AW-Sheldon, I hope you're doing well!

     

    Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance?

     

    Keep me posted! 

AW-Sheldon's avatar
AW-Sheldon
New member | Level 2
2 years ago

Many thanks for your assistance.

I had tried and failed multiple times from Google Chrome browser ... when I tried from Microsoft Edge on your suggestion I received verification email immediately and now into DropBox.

Really appreciate your help - its been a frustrating few days!

AW 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey AW-Sheldon!

 

Happy to see that your issue is now resolved! 

 

If you need anything else, give me a shout! 😀

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