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Re: Changing Email: says email already taken.
Hi
I'm trying to change my email on my account but when i do it states "Email address is already taken" so i go to log in with that email I'm trying to change it to but then i get a sign up page, so it doesn't have an existing account.
I'm not sure what to do to update to the correct emails
5 Replies
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- Mark
Super User II
If it says email taken have you done a reset on www.dropbox.com/forgotten to try and log on using a reset password?
Yeah I have, but because the account doesn't exist, no email comes through for instructions to reset the password.
- Mark
It sounds like either the account is linked to a Business Plan, old Google log on OR has been banned / removed for some reason.
You are going to need to contact Support via www.dropbox.com/support. Make sure you arent logged in to anything, including here, and then go to that link.
Thanks for your help so far, but I seem to get stuck in the same situation that it's either the useless chatbot, or the usual help FAQs rather than a way to submit a ticket even when I open it in a private browser not logged into anything.
There is a chance it's an old google log on because it is a gmail account I want to change to.- Hannah
Dropbox Community Moderator
Hey Avenged, sorry to see you're having trouble.
I'd also suggest reaching out to our support team about this.
To do so correctly, open a private browsing/incognito window and go to this page, fill out the form and submit your request.
Once you have your ticket number, please send that along to us here as well.
