Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

EthanSB's avatar
EthanSB
New member | Level 2
2 years ago

Changing Email: says email already taken.

I am trying to change the email on my account to my new work email. I established the account with a personal account. The new email I am trying with saying already taken - but how since i own this e...
Account Settings
Dropbox Basic
security
Avenged's avatar
Avenged
Explorer | Level 3
2 years ago

Yeah I have, but because the account doesn't exist, no email comes through for instructions to reset the password.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

It sounds like either the account is linked to a Business Plan, old Google log on OR has been banned / removed for some reason.

 

You are going to need to contact Support via www.dropbox.com/support. Make sure you arent logged in to anything, including here, and then go to that link.

  • Avenged's avatar
    Avenged
    Explorer | Level 3
    2 years ago

    Thanks for your help so far, but I seem to get stuck in the same situation that it's either the useless chatbot, or the usual help FAQs rather than a way to submit a ticket even when I open it in a private browser not logged into anything. 

    There is a chance it's an old google log on because it is a gmail account I want to change to.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Avenged, sorry to see you're having trouble.

       

      I'd also suggest reaching out to our support team about this.

       

      To do so correctly, open a private browsing/incognito window and go to this page, fill out the form and submit your request.

       

      Once you have your ticket number, please send that along to us here as well.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!