Forum Discussion

Lju GK's avatar
Lju GK
New member | Level 2
2 years ago

Remove former owner's user name and logo

One person - lets call him Andrew Anderson with the e-mail address starter@club.se started a Dropbox account. Another person - lets call him Bill Billson with the a-mail adress replacer@club.se - has been assigned as a new owner and starter@club.se was changed to a member like the others.

 

The Andrew Anderson did, however, assigned himself the name Starter and also added a logo to his profile. Now we cannot rename him from Starter to Andres Anderson and also we cannot remove the logo. How do we change this?

 

Lju 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for posting about this here, Lju GK!

     

    If I get this right, you’re part of a Business team, correct? 

     

    In general, only the owner of a Dropbox account (the person that can sign in with their email address and password) can update their account name by going to their account settings here

     

    As per the logo that you mention, I understand that you’re referring to this one. So, if Bill is now the team admin, it’s possible to update the logo via their Admin Console with these steps

     

    Let me know, if I’ve misunderstood something.

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