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Forum Discussion
William D.5
9 months agoExplorer | Level 4
Update email used by this Community
I am within days of closing the email account I signed on with many years ago. You entered the correction I sent to you many months ago, but today, via a boilerplate email, I see that this side of D...
William D.5
9 months agoExplorer | Level 4
Oh! Do you actually have a place where small-time free users can update their email address with you? If your company provided the URL that I could go to make the correction, I would have done it myself. (You wrote as though there is some place I could have already done it, but as I said, I could find nothing among your "Help" clicks that spoke of changing the primary (only) email address.)
Therefore, if I were to learn how to get you to update my email so that you would have the correct one for an active account, the only thing I found as a small-time free user was to write to the Dropbox Community. Everything else offered a multitude of options, except the only one I need. I never had to write to the Community before.
What I mean is that I can find no direct way simply to file an email update with you. If you hold onto the closed account, you obviously would not be able to contact me any more.
Everything I saw presents the now defunct email address as my email, but, again, I have never found anything where I can simply update to the new email.
Don't feel bad. In the now nearly four months I have been trying to move correspondence to the new GMail. (My firt email, 1995, was Hotmail. Microsoft bought it several years ago, making it a subdomain of Outlook, but last year started an obvious strategy to force free users to buy storage on their servers. But, since they had messed up my email for so many years, I instantly chose to move everything from them, to move whole folders to a more intelligently run software company. But it turned out that here in the time of mobile devices, apparently only a handful of sites realize that a lot of people change their email accounts. This means that for basically every account it takes multiple communications just to make a simple update. What could have taken me 2 or 3 weeks back in November therefore has forced me to spend nearly four months on this otherwise simple task.
Walter
Dropbox Community Moderator
9 months agoHey William D.5 - did you try changing your email address from your account's settings?
- William D.59 months agoExplorer | Level 4
That was the place it showed up. The issue was that it got changed in no other sector or department. But I think they will understand better now, given my response a little while ago.
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