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BMCBret's avatar
BMCBret
New member | Level 2
8 years ago
Solved

A member is not receiving our invitation

I have sent an invitation to a new team member twice on our Pro account and she is not receiving them. I have double checked the address. Please advise.
security
Team admin
  • BMCBret's avatar
    BMCBret
    8 years ago

    Items checked: Spam folder / Deleted items / Corporate firewall blacklist

     

    This is not the first time we have experienced this issue with our account, and it is random, so it has been hard to pin down.

     

    The workaround that we used, was to invite the team member on her personal email address and then change the address to her corporate email account.

     

    Thanks everyone.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago
Is this to join a shared folder?

If so she should be able to accept it via www.dropbox.com/share

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