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A member is not receiving our invitation
I have sent an invitation to a new team member twice on our Pro account and she is not receiving them. I have double checked the address. Please advise.
Items checked: Spam folder / Deleted items / Corporate firewall blacklist
This is not the first time we have experienced this issue with our account, and it is random, so it has been hard to pin down.
The workaround that we used, was to invite the team member on her personal email address and then change the address to her corporate email account.
Thanks everyone.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi makman; thanks for joining our discussion and happy Monday!
I'm sorry to hear you're having issues with onboarding a specific member to your Dropbox for Business teams account and I'll be glad to look into this for you if needed.
If you haven't tested your workaround yet and you'd like to have a better look into the matter, please let me know and I'll reach out to the email address that's connected to your profile here so we can drill a tad deeper.
Keep me posted!
Hi Walter, thanks for the reply. I had the get the person up and running so using a different email address I created and verfied the new account, then just changed the name and email on the account. And that all seemed to work fine.
During my attempts to get it working, I did forward all the email that was going to the new employee's inbox that was not receving dropbox emails to my inbox. And I also did not receive the invite emails when I tried this.
The bit I found a bit weird though, was when I ended up creating the account with a different email, then changing it to theirs. After I changed the email address, they started to receive dropbox emails. No changes where made to theirs or my email filtering or spam detection rules. So it just started working in the new account, but refused to send invite emails when i created a new account with that person's email address. But then invite email's worked with other email address on a new account.
So it would seem that although Dropbox seemed to think it sent the invite email, it acutally didn't.
