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Forum Discussion
Admin Console Questions
In Admin Console, under Members, I see "People with your team's email domain" and "People your team works with". Both of these areas show lists of people who are either no longer with my company or ...
Mark
Super User II
Super User II
owladmin wrote:
We are not even sharing folders with these people so I don't understand why Dropbox is suggesting that we invite them to join our team.
This is a total guess here but I assume that the people have had a Dropbox account under that email and its POSSIBLY still active. Remember the email account itself doesnt need to be active for the Dropbox account to work - there are loads of people who have old accounts on here who havent updated emails.
They could have signed up for an account before you, as a company, moved over.
A simple way to test would be to get IT to recreate one of the emails, use www.dropbox.com/forgot to get a log on password and log in and see what is there.
Another potential thought is that Dropbox seems to never actually delete an unused account. It removes the DATA after 12 months, but, as you can (again) see on the forums people can then reactivate the account by logging in after that period - account is then 'empty' but they dont need to sign up. So, I wonder (again, this is just my thoughts knowing some of the intricacies of Dropbox), if they have had accounts in the past and just stopped using them rather than actively deleted them - that could be the case for those you dismissed?
Thanks Mark - I think this is indeed what has happened. Unfortunately there are 33 such accounts, that used to exist and no longer do. After re-creating four of the emails, using password recovery to log in and delete the dropbox accounts (some of which had access to proprietary information that we really should have total control over), I've now run into a never-ending "Too many incorrect attempts. Please try again in a few minutes" error message when trying to recover the remaining passwords. Waited an hour, still getting the error message. Tried it from a different network, different browsers, different machine - no dice. It seems this endeavor could take weeks if i can only recover a couple of passwords at a time before the system locks me out.
