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JA35's avatar
JA35
Explorer | Level 3
3 years ago

Can't login

Ive been using my free Dropbox account since years, both on my laptop and my mobile phone. After a Windows update I suddenly can't access my Dropbox account on my laptop, using the same login credent...
account access
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey JA35, sorry to hear you're having issues with this.

 

Can you please let me know if you're getting any particular error when trying to log into your account on your laptop via the Dropbox desktop app? 

 

Are you able to log into the account normally through a web browser?

 

Any additional information or screenshots are more than welcome! 

  • JA35's avatar
    JA35
    Explorer | Level 3
    3 years ago

    Hello,

     

    I cant login and if a ask to send a email because a maybe forgot my password, i dont goet a email also not in my spam mail.

     

    My email that i usage for dropbox is [personal information removed per the Community's Guidelines]

     

    I usage that email fot many years and now i cant do nothing.

     

    On my phone i dont have a problem but on PC i can not login because i dont get a email.

    So no dropbox on laptop 😞

     

    And i please want to login again 😉

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