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Tassia's avatar
Tassia
Explorer | Level 4
3 years ago
Solved

Old Email Account with gmail overwritten with google login.

Hello together!

I need help and hope someone here can show me how to solve my problem...

Today I got a new smartphone and I installed the Dropbox App on it. When you want to log into your account you can choose to login with google etc. or to login via e-mail and password.

 

My account was created years ago with my Gmail Email and a password (not directly with the Gmail account, hope you know what I mean). Now, today I wanted to login into my dropbox account on my new phone, but i choosed to login with google and not log in via mail and password. Now a new account was crated with my googleaccount and I can´t reset my old password, because now I only can enter the new account.

 

Pls help me. Thank you very much!

  • Jay's avatar
    Jay
    3 years ago

    The Google Sign on would not overwrite your account, so it's possible that you have another Dropbox account under a similar email. 

     

    Do you have any emails from Dropbox before you used the sign in, to confirm the exact address it was sent to?

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