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Tassia's avatar
Tassia
Explorer | Level 4
3 years ago
Solved

Old Email Account with gmail overwritten with google login.

Hello together! I need help and hope someone here can show me how to solve my problem... Today I got a new smartphone and I installed the Dropbox App on it. When you want to log into your accou...
account access
Account Settings
  • Jay's avatar
    Jay
    3 years ago

    The Google Sign on would not overwrite your account, so it's possible that you have another Dropbox account under a similar email. 

     

    Do you have any emails from Dropbox before you used the sign in, to confirm the exact address it was sent to?

Tassia's avatar
Tassia
Explorer | Level 4
3 years ago

Hello,

 

I hope its not to late to answer.

 

Yes its the same Email. I have the old Emails from 2019 that were send to the same Email adress that the "new Account" uses.
There is no difference.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It's never too late, Tassia!

 

What if you use a browser to login to the Gmail account? What happens then?

  • Tassia's avatar
    Tassia
    Explorer | Level 4
    3 years ago

    Hello,

     

    its the same thing.

    Can you see in your database if there are any images etc. that are connected with my email? '

    I also could ive you the mails fom the past to proove that the account existed.

     

    Thank you

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      I'm afraid that for security reasons, we don't have access to this info, especially through the Community.

       

      If you go to this page, do you see any of the files you're looking for?

      • Tassia's avatar
        Tassia
        Explorer | Level 4
        3 years ago

        When i go on your link there is just the Dropbox folders when i normally log in. Means there is nothing from my old content.

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