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Forum Discussion
Complaint about customer support about my issue.
Hello, I'd like to know how to make a complaint about customer service. Thank you. The ticket number is #26092465. I appreciate your assistance.
Hi Meg,
I would like to speak with a human being on the phone to share my concerns.
Please and thanks,
William
- Mark
Super User II
I would like to speak with a human being on the phone to share my concerns.
Dropbox doesnt have phone support I'm afraid so that isnt going to happen. If you ever do get a call from somebody claiming to be Dropbox, or a website offering a call, please dont use it - its a scam.
All you can do is post the comments back to support and letting Megan know you have done so for her to escalate or directly here to Megan so they can be fed in.
- Megan
Dropbox Community Moderator
Hey wbt!
Thanks for coming back. I understand you'd prefer to discuss your concern over the phone.
You can review your available support options based on your plan here. That said, I want to make sure your concerns are fully heard and addressed. If you share the details here, I'll make sure they're reviewed carefully and that your feedback reaches the right team. I'll do my best to help.
Thank you!
