Forum Discussion

beth92808's avatar
beth92808
Explorer | Level 4
2 years ago

Delete account without access to 2 step verification.

I am unable to sign into my personal dropbox account that I had on my work computer.  I no longer work there so I  cannot access the 2-factor-authentication email sent by dropbox, so I can’t log in. ...
security
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @Bobby Williams - thanks for the ticket number.

 

I've found it in our system and passed your comments on to the agent who's handling your case.

 

They're going to be getting back to you soon, but please let us know if you have anything else to add. 

Bobby Williams's avatar
Bobby Williams
New member | Level 2
2 years ago

Thank you Walter. How long until I hear back from someone?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I can see that you're already in contact with our support team, so I'd recommend waiting for an update on your ticket at this point, Bobby.

    • Bobby Williams's avatar
      Bobby Williams
      New member | Level 2
      2 years ago

      Walter, I am in contact with someone named Griffin. I sent him all the info needed to find my account including the transaction ID from my bank statement and he said he cannot find the card. I am about to get an attorney involved. I have been getting charged $12.78 for over a year now and some cases this charge overdrafts my account where i have to pay an overdraft fee of $25. I just need someone to cancel my subscription. I am not trying to purchase anything. 

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