Forum Discussion

beth92808's avatar
beth92808
Explorer | Level 4
2 years ago

Delete account without access to 2 step verification.

I am unable to sign into my personal dropbox account that I had on my work computer.  I no longer work there so I  cannot access the 2-factor-authentication email sent by dropbox, so I can’t log in. ...
security
Bobby Williams's avatar
Bobby Williams
New member | Level 2
2 years ago

Thank you Walter. How long until I hear back from someone?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I can see that you're already in contact with our support team, so I'd recommend waiting for an update on your ticket at this point, Bobby.

  • Bobby Williams's avatar
    Bobby Williams
    New member | Level 2
    2 years ago

    Walter, I am in contact with someone named Griffin. I sent him all the info needed to find my account including the transaction ID from my bank statement and he said he cannot find the card. I am about to get an attorney involved. I have been getting charged $12.78 for over a year now and some cases this charge overdrafts my account where i have to pay an overdraft fee of $25. I just need someone to cancel my subscription. I am not trying to purchase anything. 

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