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clee13's avatar
clee13
New member | Level 2
3 months ago

Dropbox Plus account disappeared but still paying subscription

I have a dropbox plus account that I have been paying a monthly subscription for through my Apple account for years.  I can no longer log into my account online or on my phone app, I have asked to ...
account access
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
clee13 wrote:

Ideally to be able to log back into my account, or if it has been closed to find out when it was closed ...

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

  • https://www.dropbox.com/get_help/login-issue

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

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