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WeiTing's avatar
WeiTing
New member | Level 2
6 years ago
Solved

Dropbox Support Service Level Agreement

Can i check what is the service level agreement that Dropbox is able to provide for enterprise customers? E.g. in the event website is down, or there is a critical issue with functionality.   
FAQ
security
Team admin
  • Fiona's avatar
    Fiona
    6 years ago

    Thanks for clarifying your request. 

    You can read all about the support availability and channels we have for all paid and non paid accounts here. 

    From what you are describing, I believe the Dropbox Enterprise plan is what you are looking for. 

    Our Sales team can elaborate fully on how we support Enterprise accounts. 

    Thank you again for your interest in Dropbox. :slight_smile: 

WeiTing's avatar
WeiTing
New member | Level 2
6 years ago

Hi, 

I was referring to more like the service response rates when there is a critical issue with the software. For example, some software providers will commit to a 4 business hours to respond to issues and 8 business hours to resolve issues. 

Does Dropbox have a service level that it is committed to provide to its clients?

Cheers, 

Wei Ting 

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for clarifying your request. 

You can read all about the support availability and channels we have for all paid and non paid accounts here. 

From what you are describing, I believe the Dropbox Enterprise plan is what you are looking for. 

Our Sales team can elaborate fully on how we support Enterprise accounts. 

Thank you again for your interest in Dropbox. :slight_smile: 

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