Forum Discussion

kstapes09's avatar
kstapes09
Explorer | Level 3
2 years ago

error something went wrong on our end

"Error something went wrong" keeps popping up when I try to log into dropbox.. it has a purple bullseye like icon with it. Something went wrong on our end.   How do I get access to my drop box ...
account access
kstapes09's avatar
kstapes09
Explorer | Level 3
2 years ago
Everytime I try to look up a folder that already exists to add another (sub) folder to it. It will allow me to fully create a new folder and start from scratch but won’t allow be to work with previous folders.
kstapes09's avatar
kstapes09
Explorer | Level 3
2 years ago
It won’t let me add a picture but it says “something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check out our status page to see if there is a known incident, our help center and forums for help or head back home”
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for sending over more details, kstapes09! It sounds like you’re having trouble on the Dropbox website. 

     

    Does the issue persist on multiple browsers?

     

    If yes, I’d like a screenshot of what you see exactly on your end. A visual will help me understand better what’s going on, and troubleshoot further.

    • jpa0568's avatar
      jpa0568
      Explorer | Level 4
      2 years ago

      I am getting the same for my folder titled "Have" -- - please fix it so that i can access my files online so that i can continue to edit them -- i have no problem opening the folder in the website when using my phone, but i do when i use my desktop computer (not my desktop app, my desktop computer to be clear). it has been 6 hours now that i can't get into the one folder. no problems with my other folders, only the one titled "Have" 

       

    • jpa0568's avatar
      jpa0568
      Explorer | Level 4
      2 years ago

      Same issue today with the same folder only when working on my desktop computer in the website application, not in the desktop application.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi jpa0568, let's jump right into this! 

         

        It sounds like you're having this issue when trying to view the folder on the website. 

         

        You mentioned that when you try to view your folder using the website on your phone, it works. Have you tried a different browser on your Mac? 

         

        What about an incognito tab on your existing browser too? 

         

        Can you give it a go, and let me know how it goes? Thanks!

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!