Forum Discussion

kstapes09's avatar
kstapes09
Explorer | Level 3
2 years ago

error something went wrong on our end

"Error something went wrong" keeps popping up when I try to log into dropbox.. it has a purple bullseye like icon with it. Something went wrong on our end.   How do I get access to my drop box ...
account access
jpa0568's avatar
jpa0568
Explorer | Level 4
2 years ago

Same issue today with the same folder only when working on my desktop computer in the website application, not in the desktop application.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi jpa0568, let's jump right into this! 

 

It sounds like you're having this issue when trying to view the folder on the website. 

 

You mentioned that when you try to view your folder using the website on your phone, it works. Have you tried a different browser on your Mac? 

 

What about an incognito tab on your existing browser too? 

 

Can you give it a go, and let me know how it goes? Thanks!

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