Forum Discussion

Helpmij's avatar
Helpmij
Explorer | Level 3
3 years ago

Geen toegang mogelijk (No access possible)

Mijn toestel ben ik verloren dus ook mijn tel nummer voor verificatie en ook mijn backup emailadressen. Hoe kan ik inloggen als ik van dropbox moet verifiëren via mijn mobiele nr? Of via mijn email. ...
account access
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Helpmij! I hope it's OK to jump in. 

 

Do you mind uploading a screenshot of what you see exactly when trying to sign in to your Dropbox account? 

 

Please make sure to remove any personal info (like your email) before uploading it here.

Helpmij's avatar
Helpmij
Explorer | Level 3
3 years ago
Sorry for the late reply. I've been sick last few days. I received the very good news that they found my phone at the airport in Hungary. So I'm hoping to get my phone this evening and I'm certain I will be able to get in to Dropbox and any other app again. So the problem solved itself. I now know that I must use a recovery email or phonenr that is also used on a different device besides my phone. Because I don't use a pc or laptop and the verification options where only working on my phone, I wasnt able to verify. A very important thing to remember!! So problem solved. Thank you for your time.!!!

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