Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Got an email about a failed attempt to renew but my account shows as Basic and is empty
I had a paid account for many years. My credit card expired and I received an email saying:
We weren't able to charge you $11.99 for your Dropbox subscription. Please check your billing infor...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorSorry to jump in here, dadamanga.
Just to clarify, are you being billed directly from Dropbox? If yes, then please check your bank statement to locate your 12-digit transaction ID. Then, I’d like you to go to this page and insert the ID in the given field to see the exact email address that's linked to your charges.
Please open an incognito window on your browser after that, and copy paste that email address at the login page. Are you still seeing a free empty account after that?
My bank statement has an alphanumeric number but it is not 12 characters so it does not work. The reference on my bank statement is [removed per Community Guidelines] 28/01 49
- Nancy
I’ve removed your transaction ID from the forum, just in case. Are you seeing any option on your bank statement to get the full transaction ID and see more details on the transaction?
If not, then no worries. I can open a ticket for you to this email address, and we can check this internally.
Hello, sorry, there is no option to see any further information. I will send an email to the address that you have provided.
Hello again and sorry I do not understand. The link you provided does not open an email it opens an account page and that is not the right account. The account in question has a different email address. I am lost.
