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dadamanga's avatar
dadamanga
Explorer | Level 4
2 years ago
Solved

Got an email about a failed attempt to renew but my account shows as Basic and is empty

I had a paid account for many years.  My credit card expired and I received an email saying:    We weren't able to charge you $11.99 for your Dropbox subscription. Please check your billing infor...
account access
File access
  • Nancy's avatar
    Nancy
    2 years ago

    Perfect! I just sent you an email. Please reply back to it, dadamanga, and we’ll look into this further.

dadamanga's avatar
dadamanga
Explorer | Level 4
2 years ago

Hello again and sorry I do not understand.  The link you provided does not open an email it opens an account page and that is not the right account.  The account in question has a different email address.  I am lost.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

The page I linked above should be showing you the email address that's linked to your Dropbox account/Community profile here on the forum. 

 

I just wanted to make sure you can access that email address before messaging you there directly. We'll look into your other Dropbox account after that.

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