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dadamanga's avatar
dadamanga
Explorer | Level 4
2 years ago
Solved

Got an email about a failed attempt to renew but my account shows as Basic and is empty

I had a paid account for many years.  My credit card expired and I received an email saying:    We weren't able to charge you $11.99 for your Dropbox subscription. Please check your billing infor...
account access
File access
  • Nancy's avatar
    Nancy
    2 years ago

    Perfect! I just sent you an email. Please reply back to it, dadamanga, and we’ll look into this further.

NYFLICKA's avatar
NYFLICKA
New member | Level 2
2 years ago

RESOLVED:

Somehow two accounts had been created with 2 different emails. Have know idea how.

Found all of my files. Thank you!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for keeping us updated on your issue, NYFLICKA!

 

I'm glad you were able to resolve it.

 

If you need anything else, let us know.

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