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bhagmeister's avatar
bhagmeister
Explorer | Level 3
3 years ago

How to select Hardware Token (key) as primary 2FA method

Just registered two Yubikeys. However, when logging back in to the account, the SMS method is used. How does one select instead the hardware token? If not, how do I remove my mobile number from my ac...
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey bhagmeister!

 

Does the key you wish to use as a 2FA method follow these standards; ‘FIDO Universal 2nd Factor (U2F)' or 'Web Authentication (WebAuthn)', also known as 'FIDO2’?

 

Can you send me a screenshot of what you see when visiting your Security page, under the Two-step verification section?

bhagmeister's avatar
bhagmeister
Explorer | Level 3
3 years ago

Hmmm. I’ve tried again on both iPhone and iPad to log back into the web app (dropbox.com) and…. both properly asked for my hardware key. Go figure. That said, here are the screenshots in question (see below). You’ll see the choice of only SMS or Mobile App.

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