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I changed my mobile device, and now have an issue accessing my old account.
Until today, I had a long-standing Dropbox account which was free. Setting up a new phone (Google Pixel), I naturally downloaded the Dropbox mobile app to this new phone and logged-in with my existin...
Hi,
Yeah, I think it's just a confusion on my part, following the installation of the app on my new phone. This does say that it is Dropbox Basic (Free), and I can see my existing files/folder structure. The issue, was that if I then click on the arrow to 'View details and manage your plan', I'm presented with 30-day trial options for either 'Plus', 'Family' or 'Professional' packages. OK, I panicked LOL.
All is well though, as when I go to my 'Plan Page', as you suggest, this does indeed show it is (still) the 'Basic' plan, with 2Gb of storage.
Thanks for the reply and help - though I will still keep a beady eye on my bank account for 30 days time, just to be sure.
Mark
Super User II
Super User IIwhy should changing my phone (retaining the same number and with the same account details) result in this new situation?
If you clicked on 'Sign Up' instead of 'Log in' that is what would happen.
You cannot create a new account with the same details, so, the one you are using now will be a separate account.
Log out of the device on your phone and relog in using your correct details (i.e. the original account) and you'll find everything for free.
Did you sign up and put card details in or set up a plan with Google Play? If so you also need to cancel the trial or you WILL be charged.
