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Pegasus57's avatar
Pegasus57
New member | Level 2
2 months ago
Solved

I changed my mobile device, and now have an issue accessing my old account.

Until today, I had a long-standing Dropbox account which was free. Setting up a new phone (Google Pixel), I naturally downloaded the Dropbox mobile app to this new phone and logged-in with my existin...
account access
  • Pegasus57's avatar
    Pegasus57
    2 months ago

    Hi,

    Yeah, I think it's just a confusion on my part, following the installation of the app on my new phone. This does say that it is Dropbox Basic (Free), and I can see my existing files/folder structure. The issue, was that if I then click on the arrow to 'View details and manage your plan', I'm presented with 30-day trial options for either 'Plus', 'Family' or 'Professional' packages. OK, I panicked LOL.

    All is well though, as when I go to my 'Plan Page', as you suggest, this does indeed show it is (still) the 'Basic' plan, with 2Gb of storage.

    Thanks for the reply and help -  though I will still keep a beady eye on my bank account for 30 days time, just to be sure.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
Pegasus57 wrote:

However, now I am seemingly proceeding on a 'Try Free For 30 Days' basis as if I had set up a new account, before a monthly payment will kick-in ...

If you have a Basic account then it will always be free. Changing your phone doesn't affect that. You either activated a trial on your existing account, or you started a trial under a new account.

First, can you see your files in Dropbox on your phone? If so, you're signed in to your original account. If not, you likely created a new one.

Next, go to your Plan page on the Dropbox website. What plan does it show for your account?

If you find that you actually have a trial running, you can cancel it by following the steps on this help article.

  • Pegasus57's avatar
    Pegasus57
    New member | Level 2
    2 months ago

    Hi,

    Yeah, I think it's just a confusion on my part, following the installation of the app on my new phone. This does say that it is Dropbox Basic (Free), and I can see my existing files/folder structure. The issue, was that if I then click on the arrow to 'View details and manage your plan', I'm presented with 30-day trial options for either 'Plus', 'Family' or 'Professional' packages. OK, I panicked LOL.

    All is well though, as when I go to my 'Plan Page', as you suggest, this does indeed show it is (still) the 'Basic' plan, with 2Gb of storage.

    Thanks for the reply and help -  though I will still keep a beady eye on my bank account for 30 days time, just to be sure.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      Hi there, Pegasus57, thanks for posting here! 

      Happy to see that your issue is now resolved! 

      Give us a shout if you need anything else. Wishing you a great week ahead, cheers! 😇

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