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bgillespie12's avatar
bgillespie12
New member | Level 1
9 months ago
Solved

I chose the option to "hide my email" and now I'm unable to update it

I signed up and mistakenly created my account choosing the option to not share my email address. Dropbox created a cryptic default email ID instead, but now I'm not able to update it to my real email...
Account Settings
emails
  • Jay's avatar
    Jay
    9 months ago

    Hi bgillespie12, are you 100% certain that you don't have an Apple ID under your email address? 

    What happens if you attempt to login to the Apple site using your normal email address? 

    Do you see Dropbox listed when you use these steps to login to the Apple site?

bgillespie12's avatar
bgillespie12
New member | Level 1
9 months ago

I've tried to delete my account also, but it prompts me with the same steps, which I'm unable to fullfil because I don't have access to the default email apple created

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Sorry for jumping in, bgillespie12. Even if you chose the “Hide my email” option, you should still be receiving all of your Dropbox emails to the actual email address that’s linked to your Apple ID (unless you disabled email forwarding). 

Can you take a look at this article from Apple and see if you can turn off the “Hide my email” feature instead?

  • bgillespie12's avatar
    bgillespie12
    New member | Level 1
    9 months ago

    Thanks Nancy , I had a look at the article you mentioned, I'm not sure where those settings are as I'm not signed up to iCloud and I'm not using an iPhone, I'm using an old macbook. I'm not receiving any dropbox emails to my actual email address linked to my Apple ID

    cheers

    Brendan

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hi bgillespie12, are you 100% certain that you don't have an Apple ID under your email address? 

      What happens if you attempt to login to the Apple site using your normal email address? 

      Do you see Dropbox listed when you use these steps to login to the Apple site?

      • bgillespie12's avatar
        bgillespie12
        New member | Level 1
        9 months ago

        Thanks Jay , I've followed the steps and was able to login to the apple site and selected Stop Using Apple ID. I recreated my Drop Box account without using Apple ID and it works ok now, thank you much appreciated :)

        cheers

        Brendan

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