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bgillespie12's avatar
bgillespie12
New member | Level 1
9 months ago
Solved

I chose the option to "hide my email" and now I'm unable to update it

I signed up and mistakenly created my account choosing the option to not share my email address. Dropbox created a cryptic default email ID instead, but now I'm not able to update it to my real email...
Account Settings
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  • Jay's avatar
    Jay
    9 months ago

    Hi bgillespie12, are you 100% certain that you don't have an Apple ID under your email address? 

    What happens if you attempt to login to the Apple site using your normal email address? 

    Do you see Dropbox listed when you use these steps to login to the Apple site?

bgillespie12's avatar
bgillespie12
New member | Level 1
9 months ago

Thanks Jay , I've followed the steps and was able to login to the apple site and selected Stop Using Apple ID. I recreated my Drop Box account without using Apple ID and it works ok now, thank you much appreciated :)

cheers

Brendan

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for the update and let us know if anything else comes up in the meantime, Brendan. 

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