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bgillespie12's avatar
bgillespie12
New member | Level 1
9 months ago
Solved

I chose the option to "hide my email" and now I'm unable to update it

I signed up and mistakenly created my account choosing the option to not share my email address. Dropbox created a cryptic default email ID instead, but now I'm not able to update it to my real email...
Account Settings
emails
  • Jay's avatar
    Jay
    9 months ago

    Hi bgillespie12, are you 100% certain that you don't have an Apple ID under your email address? 

    What happens if you attempt to login to the Apple site using your normal email address? 

    Do you see Dropbox listed when you use these steps to login to the Apple site?

bgillespie12's avatar
bgillespie12
New member | Level 1
9 months ago

Thanks Jay , I've followed the steps and was able to login to the apple site and selected Stop Using Apple ID. I recreated my Drop Box account without using Apple ID and it works ok now, thank you much appreciated :)

cheers

Brendan

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
9 months ago

Hi Brendan ( bgillespie12 ) and welcome to the Dropbox Community.  i am glad to hear you got your email showing when using yoru Dropbox account once again. 

By the way, my name is Theresa, and you might see me popping up around the Community 👩‍💻. I absolutely love hearing from our members and learning how they use Dropbox in their daily lives. 💙

If you're open to sharing, I’d love to hear how you use Dropbox 💡.

Who knows, you might inspire some helpful tips we can share with others or even spark ideas to pass along to our internal team! 🤗

T 😺 (Dropbox Community Manager)

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