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Is the email: em-s.dropbox.com legitimate? [Answer: Yes]
I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid ad...
Hi Everybody,
I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains.
You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.
Regards,
Ben
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Graham-7, in order to understand if it's official or not, could you attach a screenshot showing the exact email you received?
This will help me to assist further!
I just received an email from 'no-reply@em-s.dropbox.com' telling me my 2TB account was full, and providing links for getting more space. In reality, I am only using 25% of my space, so confusing why I got this – along with a moment of panic, wondering what I was backing up by accident... anyone else has anything like this?
- Hannah
Hey EatSteve, thanks for letting us know!
The "em-s.dropbox.com" domain is one of our official domains, so this isn't a scam, however, can you double-check the email address this email was sent to?
Is it possible that you received this on a different address than the one linked to your paid account?
Thank you Hannah,
Yes, you're right. Thank you. It went to my work email, which was connected to a Dropbox business account closed down some years ago.
Why would that account still exist?
Steve
Hi Hannah,
A follow up on this. I am continuing to get the mails, suggesting that I upgrade. How can I stop this happening? I assumed the account related to the DropBox business was removed when I reverted to as personal account.
Thank you.
- Hannah
Hey EatSteve!
Even if the Business account was converted to a personal account, the account would still exist, if it never got deleted.
And if it's filled with files that make it go over its available quota, you'll keep receiving these emails.
Since you still have access to the email address, I'd suggest logging in and perhaps deleting some files, to bring it under quota, to stop these emails.
- I received the same email with only 23% of 2TB used.
- Megan
Hey Freneymh, I'd be happy to help!
Was the email, the same as the OP mentioned?
Do you happen to have a screenshot of it, along with the email address it came from?
Let me know more!
I received one too.
- Hannah
Today I got this:
For some reason it thinks I need to go through onboarding. There is an unsubscribe button and I did unsubscribe, but I can't help but feel like something's wrong.
- Hannah
Thanks NickKon.
Just wanted to ping you here to let you know that http://em-s.dropbox.com/ is a valid email domain from Dropbox and that we've passed your feedback to our team.
If we have any kind of update for you, we'll follow up on this thread.
Thanks.
