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Graham-7's avatar
Graham-7
Helpful | Level 5
3 years ago
Solved

Is the email: em-s.dropbox.com legitimate? [Answer: Yes]

I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid ad...
security
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains. 

     

    You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.

     

    Regards,

    Ben

EatSteve's avatar
EatSteve
Helpful | Level 6
3 years ago

I just received an email from 'no-reply@em-s.dropbox.com' telling me my 2TB account was full, and providing links for getting more space. In reality, I am only using 25% of my space, so confusing why I got this – along with a moment of panic, wondering what I was backing up by accident... anyone else has anything like this?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey EatSteve, thanks for letting us know!

 

The "em-s.dropbox.com" domain is one of our official domains, so this isn't a scam, however, can you double-check the email address this email was sent to?

 

Is it possible that you received this on a different address than the one linked to your paid account?

  • EatSteve's avatar
    EatSteve
    Helpful | Level 6
    3 years ago

    Thank you Hannah,

     

    Yes, you're right. Thank you. It went to my work email, which was connected to a Dropbox business account closed down some years ago.

    Why would that account still exist?

     

    Steve

     

     

  • EatSteve's avatar
    EatSteve
    Helpful | Level 6
    3 years ago

    Hi Hannah,

     

    A follow up on this. I am continuing to get the mails, suggesting that I upgrade. How can I stop this happening? I assumed the account related to the DropBox business was removed when I reverted to as personal account. 

     

    Thank you.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey EatSteve!

       

      Even if the Business account was converted to a personal account, the account would still exist, if it never got deleted.

       

      And if it's filled with files that make it go over its available quota, you'll keep receiving these emails.

       

      Since you still have access to the email address, I'd suggest logging in and perhaps deleting some files, to bring it under quota, to stop these emails.

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