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Graham-7's avatar
Graham-7
Helpful | Level 5
3 years ago
Solved

Is the email: em-s.dropbox.com legitimate? [Answer: Yes]

I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid ad...
security
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains. 

     

    You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.

     

    Regards,

    Ben

Bill S.'s avatar
Bill S.
New member | Level 2
3 years ago

Screen shot attached

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there, Bill S., I hope you're doing well! 

 

If you have a look at our official Dropbox domains, you'll see this is indeed an email coming from us, informing you about how you can sync your files between devices. 

 

Let me know if you need anything else, thanks! 

  • hhassouni's avatar
    hhassouni
    New member | Level 2
    3 years ago

    I received an email form no-reply@em-s.dropbox.com advising me a file shared with me.  I was not expecting any files, I have no idea who is sharing files with me.  How do I make sure it is not a malicious link?  

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi hhassouni, welcome to our Community!

       

      It seems, based on your info and the domain, that the email is coming from an official Dropbox domain, it is therefore valid. You can see more about this here.

       

      If you have any questions, let me know. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey everyone! 

         

        A small update on this: Our team is aware of this email that was sent by us, and we are investigating the exact reasons this happened.

         

        We'll update you once we have further info, thanks!

    • Bernard 's avatar
      Bernard
      New member | Level 2
      3 years ago
      I received same message at 4:34 this morning.
      I'm not sure it is safe. No friend told me they had dropped something for me.

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