Forum Discussion

Graham-7's avatar
Graham-7
Helpful | Level 5
3 years ago
Solved

Is the email: em-s.dropbox.com legitimate? [Answer: Yes]

I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid ad...
security
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains. 

     

    You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.

     

    Regards,

    Ben

EatSteve's avatar
EatSteve
Helpful | Level 6
3 years ago

I just received an email from 'no-reply@em-s.dropbox.com' telling me my 2TB account was full, and providing links for getting more space. In reality, I am only using 25% of my space, so confusing why I got this – along with a moment of panic, wondering what I was backing up by accident... anyone else has anything like this?

Freneymh's avatar
Freneymh
New member | Level 2
2 years ago
I received the same email with only 23% of 2TB used.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Freneymh, I'd be happy to help! 

     

    Was the email, the same as the OP mentioned? 

     

    Do you happen to have a screenshot of it, along with the email address it came from? 

     

    Let me know more!

    • Nick K.19's avatar
      Nick K.19
      Explorer | Level 4
      2 years ago

      I received one too.

       

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Nick K.19, thanks for your chiming in.

     

    If the email has come to you from one of the domains that Dropbox uses in an official capacity, but is irrelevant to you, feel free to ignore it.

     

    Let us know if it persists.

    • Nick K.19's avatar
      Nick K.19
      Explorer | Level 4
      2 years ago

      Today I got this:

       

      For some reason it thinks I need to go through onboarding. There is an unsubscribe button and I did unsubscribe, but I can't help but feel like something's wrong.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the update, Nick K.19.

         

        Are these emails going to the address associated with the account you're reaching out from, or a different one?

         

        If it's a different one, can you reply to us from that account?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks NickKon.

     

    Just wanted to ping you here to let you know that http://em-s.dropbox.com/ is a valid email domain from Dropbox and that we've passed your feedback to our team.

     

    If we have any kind of update for you, we'll follow up on this thread.

     

    Thanks.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!