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Graham-7's avatar
Graham-7
Helpful | Level 5
3 years ago
Solved

Is the email: em-s.dropbox.com legitimate? [Answer: Yes]

I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid ad...
security
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains. 

     

    You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.

     

    Regards,

    Ben

Freneymh's avatar
Freneymh
New member | Level 2
1 year ago
I received the same email with only 23% of 2TB used.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Nick K.19, thanks for your chiming in.

 

If the email has come to you from one of the domains that Dropbox uses in an official capacity, but is irrelevant to you, feel free to ignore it.

 

Let us know if it persists.

  • Nick K.19's avatar
    Nick K.19
    Explorer | Level 4
    1 year ago

    Today I got this:

     

    For some reason it thinks I need to go through onboarding. There is an unsubscribe button and I did unsubscribe, but I can't help but feel like something's wrong.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Thanks for the update, Nick K.19.

       

      Are these emails going to the address associated with the account you're reaching out from, or a different one?

       

      If it's a different one, can you reply to us from that account?

      • NickKon's avatar
        NickKon
        New member | Level 2
        1 year ago
        It is this account.

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