Forum Discussion

Babba's avatar
Babba
New member | Level 2
3 years ago

Leave Team folder and migrate personal files back to pro

I had a personal Pro account and was invited by an organization to join their Teams folder. I then selected to merge accounts and received a refund for the remainder of the year. i would like to spli...
dropbox business
Offboarding
Team member
choppa_adam's avatar
choppa_adam
Explorer | Level 4
3 years ago

Hi. I accepted an invite to teams account but accidently selected merge.  Now my account has moved under the company invitation. How do i unmerge?

Also, why is there no way to contact support via a chat or something? 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
choppa_adam wrote:

I accepted an invite to teams account but accidently selected merge.  Now my account has moved under the company invitation. How do i unmerge?

You can't do it. Only the team admin can. They need to convert your account back to an individual account. It's very important that they don't just delete you from the team as doing so would delete your account. If that were to happen they only have seven days to restore the account. They must convert it.

 

Also, why is there no way to contact support via a chat or something? 

There is a way, on the Support page, but Support is only available on business days. They don't work on the weekends or holidays.

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