We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Offboarding
34 Topics
My Dropbox account has been suspended and my team cannot access my shared folder
Dear Dropbox Community, I am writing to seek assistance regarding the suspension of my Dropbox account. Recently, my Dropbox administrator suspended my account, resulting in all the files that I have created becoming unavailable on any computer. Moreover, many of these files are shared folders that are inaccessible to my team members due to my suspension. Unfortunately, my Dropbox administrator has poor expertise in managing Dropbox, and I am unable to make her understand the situation, and she said that I deleted all the shared folder. Hence, I am hoping to access any documentation or support that could assist me in demonstrating to my superiors what actually happened. Could you please advise me on how to proceed? I would greatly appreciate any assistance you can provide. Thank you for your time and consideration. Best regards, EladioSolved4.6KViews0likes12CommentsRecovering personal Dropbox account after Business Admin deletes member
I have always used a personal DropBox account. I joined a team account and synced my accounts. When they deleted my team account, I can no longer access my personal files (neither email address is recognized). How do I regain access to those files? I cannot find any phone number or ability to contact DropBox to get help. Any help please or a number to call?1KViews0likes4Comments
Leave team folder and migrate personal files back to Dropbox Pro
I had a personal Pro account and was invited by an organization to join their Teams folder. I then selected to merge accounts and received a refund for the remainder of the year. i would like to split the accounts again and switch to my personal Pro again without losing my personal files. How can I do this?1.3KViews0likes6CommentsJoining Dropbox for teams account added all my files to my client's account
Hi! My client tried to share a folder with me and accidentally sent me an invite to their team. I accepted the invite thinking I would get a shared file inside my personal business account. INSTEAD, all of my personal and business files have been merged with their team's documents. I am very angry and upset this is so easily done and that Dropbox doesn't give you any recourse other than to contact the admin of the team. This seems like a really easy way for someone to hijack an account. I have sensitive documents and files in my account that have now been shared with my client, putting me at risk for legal implications. Please fix this poor communication and porting Dropbox. It's obviously already a problem for several people here. On a personal note: WHAT THE EFF!!!!! I am ANGRY and EMBARRASSED and incredibly stressed out. I'm going to be looking for a new file management system because this is terrifying, I cried today because of this, you've embarrassed me in front of my client. I will be having nightmares about this for a long time.461Views0likes4Comments
My Dropbox account is empty, after joining Business team
My dropbox is empty! I had a personal dropbox for a long time, and had it filled with my personal documents and work. I began working with a company who invited me to dropbox business, and i noticed i had both my own and access to theirs. I tried to sign in today and noticed that it requested I sign up - so I did and noticed my entire dropbox is now empty and I have no access to anything? Not entirely sure what to do at this point. Even if I sort the business side out with my company have I now lost all of my personal stuff? Help!820Views0likes7Comments
How to leave a Dropbox team? There's no option to leave.
How do I leave a team in Dropbox? According to instructions one should: Sign in to dropbox.com. Choose your work account at the bottom left. Click the button by your team name: Groups and members or # members. Click Leave team. But when going to "groups and members" in my account, I can see the team, but there is no option to leave it. Thank you very much.Solved14KViews1like9Comments
Does deleting a member delete files they uploaded to our Team Folder?
Question or Issue I'm using Dropbox Business with access for 3 users. We have a Team Folder containing material we have all uploaded and all need access to. One of our team is leaving so I want to delete this Member from our Dropbox. Are files that person uploaded to the Team Folder still visible and available to the rest of the team, after I delete the member? Thanks58Views0likes3Comments
How to remove a member from a downgraded team?
Dropbox Plan - Basic (Formerly had Business Standard) Are you a Team Member or Admin? - Admin Do you have access to the email linked to the account? Yes Question or Issue I'm the current Admin for my organization and a previous employee is still on our DropBox account as a "Member." From the Admin Console page, it looks like she has 1+ Gb of storage used in her account. If I "Disconnect" her from our account, will her docs be lost? Does she need to set up a separate account first and then, transfer her files before I disconnect her? Any insight would be helpful. Thank you.Solved176Views0likes6CommentsI need to unshare my business Dropbox folder located in another firm's Dropbox account
Hi, I am the Admin/owner of my personal Business's Dropbox and I shared my entire Dropbox (all files/folders) with another firm and now I can't remove my folder from their Dropbox account, and they are now paying for the storage of the files in my Dropbox, and so am I. Plus they are now having to authorize every client/person I want to grant access to my Dropbox folder. I am trying to gain control over my folder and remove it from their account. Can you please help me with this. Thanks!86Views0likes2Comments
I joined a Dropbox team and now all my files are shared with them
I joined a professional team and it gave them access to all my personal folders and files. I didn’t realise that joining a team would do this, I assumed my folders would still only be accessible by me. I deleted the folders but when I tried to permanently delete the files it said I do not have permission. I do not have permission to delete my own folders and files????? Apparently it needs to be admin which is a colleague who I do not want to access the information.386Views0likes6Comments