Forum Discussion

ethergirl's avatar
ethergirl
Explorer | Level 3
2 years ago

not able to log into my account

Hello, my hosting provider did a migration and screwed up my account. It is an ongoing issue that may not be resolved and they cannot find my cpanel to access my emails.   I am unable to login int...
account access
ethergirl's avatar
ethergirl
Explorer | Level 3
2 years ago

Also my plan has priority email support but I cannot find the support email address/

I tried to email to dropbox.com/support but my email client can't send as it deems dropbbox.com/support an invalid email address. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi ethergirl, thanks for bringing this to our attention.

     

    I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

    From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

     

    Keep me updated with any progress.

    • ethergirl's avatar
      ethergirl
      Explorer | Level 3
      2 years ago

      Thank you, Jay, for your assistance.

      I now have a ticket # from support.

      I saw in another community post that a community moderator had helped someone directly

      once they located the ticket by making comments to support.

      Would it help if I provided you the ticket #?

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