Forum Discussion

Nyarlth's avatar
Nyarlth
Explorer | Level 3
3 years ago

One-time security code not being sent

Hello,   I'm trying to login to my dropbox account, but it wants a one-time security code verification that I simply don't receive. I did check the junk/trash/whatever folder, but simply don't see ...
account access
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Nyarlth, thanks for bringing this to our attention.

 

Could you try adding no-reply@dropbox.com and try logging into your account again?

 

This will help me to assist further!

  • Nyarlth's avatar
    Nyarlth
    Explorer | Level 3
    3 years ago

    That didn't help

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Have you received emails from Dropbox previously to that email? 

       

      Are you using any kind of email forwarder or a different inbox to access your emails?

  • DreSchuth's avatar
    DreSchuth
    New member | Level 2
    3 years ago

    Hi!  I logged into my Dropbox account and received this message

    Welcome back
    We sent a code to ****** and any devices you’ve linked to this account. Enter the code to continue.
     
    It's been quite some time and nothing has come through from Dropbox.  I've searched Junk etc.  What to do??
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey there DreSchuth, sorry to hear about this.

       

      Could you clear your browser's cache or try another browser to request the code and let me know how it goes?

       

      Thanks!

      • DreSchuth's avatar
        DreSchuth
        New member | Level 2
        3 years ago

        Hi there - tried both, still no code :(.

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