Forum Discussion

Nyarlth's avatar
Nyarlth
Explorer | Level 3
3 years ago

One-time security code not being sent

Hello,   I'm trying to login to my dropbox account, but it wants a one-time security code verification that I simply don't receive. I did check the junk/trash/whatever folder, but simply don't see ...
account access
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Nyarlth, thanks for bringing this to our attention.

 

Could you try adding no-reply@dropbox.com and try logging into your account again?

 

This will help me to assist further!

Nyarlth's avatar
Nyarlth
Explorer | Level 3
3 years ago

That didn't help

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Have you received emails from Dropbox previously to that email? 

     

    Are you using any kind of email forwarder or a different inbox to access your emails?

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