Forum Discussion

Nyarlth's avatar
Nyarlth
Explorer | Level 3
3 years ago

One-time security code not being sent

Hello,   I'm trying to login to my dropbox account, but it wants a one-time security code verification that I simply don't receive. I did check the junk/trash/whatever folder, but simply don't see ...
account access
DreSchuth's avatar
DreSchuth
New member | Level 2
3 years ago

Hi!  I logged into my Dropbox account and received this message

Welcome back
We sent a code to ****** and any devices you’ve linked to this account. Enter the code to continue.
 
It's been quite some time and nothing has come through from Dropbox.  I've searched Junk etc.  What to do??
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there DreSchuth, sorry to hear about this.

 

Could you clear your browser's cache or try another browser to request the code and let me know how it goes?

 

Thanks!

  • DreSchuth's avatar
    DreSchuth
    New member | Level 2
    3 years ago

    Hi there - tried both, still no code :(.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry for jumping in here, DreSchuth. 

       

      Just one more suggestion; if you haven’t already, can you please add no-reply@dropbox.com to your email contacts and let me know if that helps?

       

      If not, please send over a screenshot of the prompt you keep receiving from Dropbox, so that I can take a look. Just make sure to conceal your email address, before posting it here.

      • DreSchuth's avatar
        DreSchuth
        New member | Level 2
        3 years ago

        Yes I already had as a contact - here's the error.

         

        Welcome back

        We sent a code to ****** and any devices you’ve linked to this account. Enter the code to continue.

        6-digit code

        Enter

        Resend code

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